Terms of service
Terms of Service
Pass Around the Smile Website Terms of Service Last updated: 20 October 2026
Welcome! These Terms are the agreement between you and Pass Around the Smile Enterprises Pty Ltd (ACN 644 249 954) as trustee for the Massey Family Trust (ABN 98 249 525 387), of PO Box 218, Nobby Beach QLD 4218, Australia (we, us, our) for your use of passaroundthesmile.com (the website) and anything you buy from it, including products, digital downloads, online courses, 1:1 readings and gift cards. By using the website or placing an order, you agree to these Terms and to our Privacy Policy at passaroundthesmile.com/policies/privacy-policy.
The Pass Around the Smile app has its own Terms of Use. Speaking engagements, workshops, corporate gifting and wholesale orders are covered by the separate agreement we make with you for them.
1. Using the website
You must be 18 or older to buy from us, or have a parent's or guardian's permission. If you create a customer account, please keep your password private and let us know straight away if you think someone else has used it. Please don't use the website in a way that is unlawful, harms others, or disrupts the website or our systems.
2. Orders and prices
Prices are in Australian dollars (AUD) and include GST. Shipping is shown at checkout. If you order from outside Australia, your country may charge import duties or taxes on delivery; these are your responsibility.
We may change prices or products from time to time, but the price you pay is the price shown when you place your order. If we make an obvious pricing or listing error, or an item turns out to be out of stock, we'll contact you and give you the choice of a corrected order or a full refund.
3. Shipping and delivery
We ship from Queensland with Australia Post, usually within 1 to 3 business days of your order, and email you a tracking number when your order ships. Current shipping prices and estimated delivery times are on our Shipping Policy page. Delivery times are estimates, and we're not able to refund for delays alone.
If your parcel is lost in transit or arrives damaged, please email hello@passaroundthesmile.com with your order number (and photos of any damage) and we'll replace it or refund you. Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or it wasn't collected from the post office in time, we'll let you know, and you'll need to pay shipping again for us to resend it.
4. Returns, refunds and your consumer rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a product, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our services, including readings and courses, come with guarantees that they will be provided with due care and skill.
If something you bought is faulty, damaged, or not as described, please email hello@passaroundthesmile.com with your order number and photos, and we'll make it right. We don't offer refunds or exchanges for change of mind, including on digital downloads and courses once you've accessed them, but this never limits your rights under the Australian Consumer Law. If you are in the UK, EU or New Zealand, you also keep the consumer rights that apply where you live.
5. Digital products
Our meditations and other digital products are delivered as a download link on your order confirmation page and by email. Please download and save your files, as links may not last forever. If you have any trouble, email us and we'll help.
Your purchase gives you a personal licence to use the files yourself (and with your household). Please don't share, resell, upload, broadcast or publicly play them (including in classes, groups or on social media) without our written permission.
6. Online courses
Our courses are delivered as described on each course page. Please download and save your course files, as links may not last forever. Your course is for your own personal use. Please don't share, copy, record, resell or publicly play the course content.
7. 1:1 readings
These terms apply to our 1:1 Card Coaching and Personal Readings with Cleo, our Card Pull Voice Notes and any other reading we offer, online or in person.
What a reading is. Readings use Cleo's own card decks to offer gentle guidance, reflection and inspiration. They are intuitive and interpretive. A reading isn't a prediction of future events and we can't promise any particular outcome. Different readers, or the same reader on a different day, may read the same cards differently.
What a reading is not. Cleo is not a doctor, psychologist, counsellor or other registered health practitioner, and she is not a financial adviser or lawyer. She doesn't claim psychic or supernatural powers. Readings are not medical, psychological, mental health, legal, financial or other professional advice, diagnosis or treatment, and they are not a substitute for care or advice from a qualified professional. Please never stop, start or change any treatment or medication, or delay getting help, because of a reading. You are responsible for the choices you make after a reading, and we encourage you to get professional advice before any important health, legal or financial decision.
If you are struggling. A reading isn't the right support if you're in crisis or feel unsafe. Please call 000 in Australia (or your local emergency number) or Lifeline on 13 11 14. In New Zealand call or text 1737, in the UK call Samaritans on 116 123, and in the US or Canada call or text 988. If Cleo feels a reading isn't the right support for you at that time, she may gently pause or end the session and suggest other support. If that happens, we'll refund you.
Who can book. Readings are for people 18 and over.
Booking your session. Live sessions are held over Google Meet, or in person where we offer it, in which case we'll confirm the location by email. Session times are in Brisbane time (AEST, which doesn't change for daylight saving), so please check the time where you are. We'll email your video call link to the email address you book with. Please join from a quiet, private space with a reliable internet connection. If you're adding a deck to your booking, allow enough time for it to arrive (at least 5 business days within Australia).
Rescheduling and missed sessions. You can reschedule once you've booked by emailing hello@passaroundthesmile.com at least 24 hours before your session. If you give less than 24 hours' notice or don't attend, we can't refund the session, although Cleo may offer one reschedule as a courtesy. If you join late, your session will still finish at its scheduled end time. If we need to cancel or reschedule, we'll offer you a new time or a full refund, your choice.
Voice notes. When you order a Card Pull Voice Note, please share one question or a short overview of where you're at. We'll email your voice note and a photo of your cards within 3 business days to the email address you ordered with.
Privacy and recordings. What you share in a reading stays between you and our small team, as set out in our Privacy Policy. The only exceptions are where we believe someone is at serious and imminent risk of harm, or where the law requires us to share it. We don't record live sessions, and we ask that you don't record them without Cleo's agreement. You're welcome to take notes. Your voice note is for your personal use, so please ask us before sharing it publicly.
Kindness, both ways. Cleo may end a session without refund if someone is abusive, threatening or inappropriate.
8. Gift cards
Gift cards can be used on our website towards any product, reading or course. They don't expire, can't be exchanged for cash (unless the law requires it), and can't be replaced if lost or used by someone else once the code is shared. Please treat your gift card code like cash.
9. Events and live tours
Tickets to our events and live tours are personal to the ticket holder unless the event page says otherwise. If we cancel an event, we'll offer you a refund or a ticket to a new date. Events may be photographed or filmed for our marketing. If you'd prefer not to appear, just tell us on the day.
Our events and workshops may include activities such as meditation, journalling, card pulls or gentle movement. Please join in only as much as feels right for you, look after your own wellbeing and belongings, and let us know beforehand if you have any needs we can help with.
10. Your wellbeing comes first
Gentle guidance, not advice. Everything we share is offered for gentle guidance, inspiration and reflection. That includes our cards, journals, flip books and other products, our meditations and digital products, our courses, our readings (online, by voice note or in person), our live events and workshops, our podcast, newsletters, blog and social media, and anything Cleo says or writes. Cleo is not a psychologist, counsellor, doctor or other health professional, and she doesn't claim to be a psychic or to predict the future. Nothing we share is medical, psychological, mental health, financial, legal or other professional advice, diagnosis or treatment, and nothing we share is an instruction to do anything. You choose what feels right for you, and you're responsible for the decisions you make. Please get advice from a qualified professional before making important decisions about your health, money, relationships or legal matters.
If you have a physical or mental health condition, are pregnant, or have any concerns, please talk to your doctor or health professional before using our meditations or joining activities at our events, and stop any practice that doesn't feel right for you.
If you need support now. If you're in crisis or feel unsafe, please call 000 in Australia (or your local emergency number), Lifeline on 13 11 14, or Beyond Blue on 1300 22 4636. In New Zealand call or text 1737, in the UK call Samaritans on 116 123, and in the US or Canada call or text 988.
Our cards, journals and other products. Our card decks, flip books, journals, journal prompts, prints, stickers and affirmations share general, uplifting messages written for everyone. They aren't personal advice and can't take your circumstances into account. You decide what a card or prompt means to you and what, if anything, you do because of it. To the extent the law allows, we aren't responsible for decisions or actions you take based on a card message, journal prompt, meditation, reading, course, event, post or anything else we share.
Journalling and reflection can sometimes bring up strong feelings. Please go gently, take breaks, and reach out to someone you trust or a health professional if you need support. Our kids' cards and family products are made for children to use with a parent or carer, who decides whether a card or activity is right for their child.
Our meditations. Our meditations offer guided relaxation, visualisation and affirmations for general wellbeing. A meditation's title describes its theme, such as sleep, social anxiety, money mindset or releasing negativity. It isn't a treatment for any condition and doesn't replace care from a qualified professional. Please listen somewhere safe and comfortable. Meditation can sometimes bring up difficult memories or feelings; if that happens, open your eyes, take a break, and reach out for support if you need it. Kids' meditations are made to be played by a parent or carer, who decides whether a meditation is right for their child.
Never listen to sleep, relaxation or other eyes-closed meditations while driving, cycling, operating machinery, or anywhere you need to stay alert. Only listen while driving to a track made for driving, with your eyes open and your full attention on the road, and stop if it distracts you.
Results differ for everyone. We don't promise any particular outcome, including any change in your health, finances or relationships. Manifestation and law of attraction content is shared for inspiration and reflection only.
11. Our content and how you can use it
All cards, journals, artwork, illustrations, meditations, recordings, courses, text, photos, logos and the Pass Around the Smile® name belong to us or our licensors and are protected by copyright and trade mark law. Buying a product gives you the right to use it, not ownership of the content in it.
You're welcome to use your Pass Around the Smile cards in readings for others, including paid readings, and to share photos of your card pulls, journal pages or our products on social media with credit to Pass Around the Smile or Cleo Massey. Without our written permission, please don't:
- copy, scan, print, reproduce or sell our cards, journals, artwork, meditations, courses or other content, in whole or in part;
- use our name, logo or content in a way that suggests we endorse you, your products or your services; or
- use our content to train or build any artificial intelligence tool.
To ask permission, email hello@passaroundthesmile.com.
12. Things you send us
When you send us a podcast guest application, an Ask Cleo question, a review or a testimonial, you confirm it's your own and that you're happy for us to read and consider it. By submitting an Ask Cleo question, you give us permission to read it out and discuss it on the podcast and our social media, and to shorten or lightly edit it. We'll only share your first name, or keep it anonymous if you ask us to. Podcast guests sign a separate guest agreement before recording. We don't publish a review or testimonial with your name without your permission, and we never edit one in a way that changes its meaning.
We receive many submissions and can't reply to or feature them all.
Social media and messages. Our posts, videos, lives, comments and podcast episodes are general content for everyone, not personal advice. We can't give personal advice or crisis support through comments, direct messages or email. If you need support, please use the services listed in section 10. Podcast guests and people we collaborate with share their own experiences and views, which aren't necessarily ours. We may hide or remove comments that are unkind, unsafe or spam. When we're paid to promote something or receive a gifted product, we'll make that clear.
13. Other websites
The website links to other sites, including our app, podcast platforms and our stockists. We aren't responsible for those sites, and their own terms and privacy policies apply.
14. Our responsibility to you
We work hard to keep the website running smoothly and our information accurate, but the website may sometimes be unavailable or contain errors, and we'll fix them when we find them. To the extent the law allows, and except for the consumer guarantees and other rights that can't be excluded:
- we are not liable for loss that was not reasonably foreseeable, or that was caused by events outside our reasonable control; and
- if you are not a consumer, our liability for a failure to meet a consumer guarantee is limited to replacing or repairing the goods, or supplying the services again (or paying the cost of doing so).
Nothing in these Terms limits liability that cannot legally be limited.
15. Changes to these Terms
We may update these Terms to reflect changes to our products, services or the law. We'll post the new version here with a new date. Changes won't affect orders you've already placed or readings you've already booked.
16. The law that applies
These Terms are governed by the law of Queensland, Australia, and you and we agree to the courts of Queensland. If you are a consumer living in another country, you also keep the protection of the mandatory laws of that country and can bring a claim in your local courts.
17. Contact us
Pass Around the Smile Enterprises Pty Ltd, PO Box 218, Nobby Beach QLD 4218, Australia. Email: hello@passaroundthesmile.com.